Customer Service and Lack of feedback

I came in for an appointment the first time in Feb some time, I have numerous bad service with staff starting from the first phone call we did to them until I actually for an appointment. When I went to the appointment the lady I spoke to at the front desk, was not the friendliest of the bunch, she was very condescending and quite abrupt, treating me like I was in kindergarten or something just because I asked her a couple of questions. I paid the requested R650 and I was told that I could claim this from my medical aid - no problem I paid. When contacting my medical aid to try and claim, they told me that the Dr had already claimed R877.90 and they had made the payment to her. Following this, I I then had sent an email to them to ask them, after a couple of weeks I eventually get a payment into my bank of R370 - when I ask to get the full breakdown, nothing is forthcoming because I wanted to a breakdown of all my account in terms of what was owed, what was settled by the Medical Aid, What I paid and eventually what was paid back to me. But speaking to the staff, they are rude and abrupt, with a take it or leave it attitude and that sucks big time