Bad Service Received from the Reception.

I am very disappointed with the lady at the reception called Ayanda. Dr Kana is one of the great GP which shows care for his patients.

Yesterday, the 10th of September, I came through around 15:30 in the afternoon to see the doctor after being involved in a car accident. Ayanda, the receptionist, dismissed me and told me they no longer taking patients as it’s late and only one doctor is in Operation.

I left shattered and very disappointed because she did not even bother to find out if perhaps it’s an emergency, but instead made an excuse that they won’t be able to get authorisation, even when I explained that I can personally call to get the authorisation, she decided to just give me an attitude and dismiss me and requested that I come back tomorrow morning.

I’d hate changing my primary GP just because of the treatment we receive at the front desk and I hope Ayanda can be made aware of these actions.