*********** & Unprofessional recent experience

If I was able to rate zero stars I certainly would. I originally selected this practice based on the flexible operating hours and decided to disregard the high number of 'unprofessional' experiences I've been made aware of through word of mouth. Regardless of the impersonal engagements I've experienced the few times I've been there, Saturday , 14/11/2020 really was the driving force behind my dissatisfaction. I was told by the receptionist Simone that my medical aid funds have been 'exhausted' and I needed to pay cash for the consultation. I couldnt get hold of Discovery and I was forced to work in that condition. When I eventually was able to clarify the issue with Discovery it was concluded that Simone was checking another patient's folder (same name as mine) After I confirmed with her thrice my plan to my knowledge covers unlimited GP visits and no 'monetary' limit is attached. She was adamant and sarcastically confident that she's 'going according to what the system says ' .As a result of HER mistake I'm suffering loss of income for the hours I wasnt able to work and cant provide a sick note for. What furiates me most is NOBODY had the decency to apologize. Totally unacceptable and unprofessional