Doctor of What?

Having been to a few doctor's to try to ascertain an issue I have had with my gut, I went to see Dr Karlsson, who at first seemed to be genuine and knowledgeable, however advised that she would obtain my records from the previous Gastroenterologist I had seen but also advised me to stop taking my Proton Pump Inhibitor, which I had been taking due to extreme acid reflux, that had already damaged my esophagus. Six weeks later I inquired as to when something was going to take place but she didn't even have the decency to pick up the phone and talk to me, simply forwarded my email and said "pull the file". Bearing in mind, I had been suffering for six weeks, with acid reflux, that caused aggravating pain for me on a daily basis. Never mind that her consultation fees (cash practice of course) were exorbitant and the medical aid would not reimburse, stating that it was way above regular rates. So in short, I paid a hefty fee to have a 15 minute chat, if that, with a supposed professional and now eight weeks later, am no further than when I started AND still NO phone call from her. As long as the rich keep getting richer and us middle men/women keep suffering in silence, it's all good.