Disgusting service

Never in my life have I ever felt so disgusted, embarrassed and humiliated all at the same time. Was not feeling good and decided to visit the doctors rooms, so I went to Dr Hoosen’s Medical Centre. When I got there I was greeted by lady receptionists who looked very irritated and tired, not very welcoming. I filled in my name, gave them my medical aid card and a down while they went to fetch my file. An elderly looking lady called me in to take my blood pressure then right after that took me to the Doctors room where I found a Doctor by the name of Dr Shiba. I have a sick child at home so for the entire day I’d been communicating with my nanny, as she gives me updates about my 1 year olds health. It’s unfortunate that at the time I walked into the Doctors room I was responding to my nanny, which was not even going to take even 1 minute.

The first thing the doctor says without even greeting me is ‘Put your phone down, you will chat later’, very rude tone as well. I said sorry doctor but what if I have a sick child at home and it’s urgent that I respond, he spoke in between me and didn’t even want to listen to what I was saying. He stood up with my file and said go back to reception, the ladies there will explain cellphone policy. There I am walking behind him as he walks with my file to reception, he gets the literally throws my file on the counter and says to the ladies ‘Bring her in when she’s done with her phone’.

Now how do I trust someone like that, and call them my Doctor or rather trust anything he says??? I was disgusted, embarrassed and humiliated.

Going to see doctor should be relieving, it should be calming. I got the complete opposite, I was treated as if I was not paying.

I was so angry I wanted to walk out without him seeing me, but I was desperate and in pain therefore I stayed.

Doctor Shiba could have handled this way better than he did , given his position and looking at how old he may be, he should have a vast amount of experience.

I truly understand that usage of cellphones in the your rooms is not allowed, but he could have phrased it better without being rude. If really that’s how he is, then he shouldn’t be working with people.

All I know is that I will never go back there and I will make sure that even those I know that go there stop going there.

A business should only be supported if it’s giving you your money’s worth, if it’s not then why waste your money? Had I known that I’d be treated like this, I would have went to a government clinic, get the bad service but not have to pay for anything.