Payment Handover Shock........

Good Evening, This doctor isn't listed on the options for this review. This review is for Dr J.J Liebenberg Clinical Psychologist in Secunda, ***. I just received a call from GoodX company stating that they want to hand me over for an account as per the above mention doctor even though my medical aid does cover this under my chronic benefits. Since last year I have been trying to get this account paid through my medical aid. I even went as far as to phone the medical aid myself to get this sorted out. The consultant gave me a code that the Dr offices needed to you use for the billing. I went to the Dr's consulting rooms to give the receptionist the information that I was given by the medical aid and she said that she would resubmit the claims. I did receive a email as a "practice pay run" to see if the claims will go through. The "practice pay run" was done on 08 November 2019 for the amount of R110.95 that said that it didn't fall under my savings.. Then later in the year on 20 December 2019 another R110.95 showed up on my claims statement stating that it did fall under my Major Medical Expenses, just as my Psychiatrist invoices goes under (which the Medical aid does pay). In this year I got another text message regarding the account. I sent an email regarding this. I received a phone call the next day from the receptionist/secretary which told me that she spoke to a consultant at my medical aid that assisted her with another code that will get the claims approved. She asked me to write a letter to give her permission to ask the medical aid to resubmit the claims. She in turn said to me that she would cc me into all the emails that she is sending to the medical aid. I wrote the letter and sent it to her on 17July 2020. I have never received any emails after that neither any text messages. I thought that this account has been resolved up until today when they wanted to hand me over. Come to think of it I haven't received one notification from my medical aid that any claims for this year's consultations was even sent to them through all my statements that I receive monthly from them. It's fine, I will pay the account cash but in future please don't tell the patients that you have spoke to the medical aid and got the correct information to get the account settled. Also if you tell your patients that you will keep them in the loop with your correspondence with the medical aid please do it. And if you still don't come right, please at least inform you patients of it so that they don't get these horrible calls telling them that they are going to be handed over. I just want to mention that Dr Liebenberg is a brilliant Dr/Clinic Psychologist and I would recommend him to anyone but the way that the bill was handled was pathetic.