Shocking attitude
Exceptionally unprofessional bunch. Appointment at 11:30, arrived just before to find 5 people in the waiting room. Dr Malan was running over an hour late. Practice does not bother to phone and advise patients and they just shrugged when I complained. The lack of respect for patients and their time by operating like a sausage machine would me me think twice before I visit.
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Dr Jacques Malan Inc's replyOfficial
06 Oct 2019, 19:48Hi Charl. We apologise that you weren't treated so professionally. Shrugging patients off isn't acceptable.
We try to run on time & we have empty spaces during the day to mitigate delays. It's difficult to estimate time needs when booking & often urgent procedures need to be seen to immediately.
We try to run on time & we have empty spaces during the day to mitigate delays. It's difficult to estimate time needs when booking & often urgent procedures need to be seen to immediately.
Best regards,
Dr Jacques Malan Inc's reply06 Oct 2019, 19:48
Official
Hi Charl. We apologise that you weren't treated so professionally. Shrugging patients off isn't acceptable.
We try to run on time & we have empty spaces during the day to mitigate delays. It's difficult to estimate time needs when booking & often urgent procedures need to be seen to immediately.
We try to run on time & we have empty spaces during the day to mitigate delays. It's difficult to estimate time needs when booking & often urgent procedures need to be seen to immediately.
Best regards,