GREAT DOCTOR

I'm extremely disappointed and frustrated with the experience I had with the doctor's office. I called to request a confirmation letter of my medical diagnosis and was told, "Sorry, I can't help you." This was surprising and unacceptable, especially since my doctor had passed away, but his sons and nephew are still practicing under the same name, Dr. Guldenpfennig.

I loved my doctor very much and was very saddened to hear he passed away. He was my doctor for 38 years. I expected more assistance and empathy from the receptionist, especially since I'm a patient seeking information about my own health. Instead, she seemed impatient and unhelpful, telling me that they couldn't access my records and didn't know where they were archived. This lack of transparency and support is disappointing.

I had to push to get any information, and even then, it was clear that I was being a burden. Eventually, I gave up and thanked her, but I'm still dissatisfied with the experience. It's essential for healthcare providers to prioritize patient care and communication. In this case, the Dr. Guldenpfennig office fell short, and I hope they will improve their services in the future.