********* Business Practice & Bad Service

On the 26th August 2015 I have received a statement from Antionette confirming that I owe the doctor R1218 for November's consultation or my last consultation with them. I paid the doctor because I knew that I was going to claim from my medical aid. Bankmed confirmed that they have paid bill and I was billed incorrectly. I then forwarded the confirmation to the doctor's office for refund on the 18th September 2015. To date I have not received my refund. All get is excuses after axcuses. I was promised to receive my refund end of September which did not happened. Last week Friday on the 02/10/2015 I called them again and was advised that I will receive next week Monday, 05/10/2015. On Monday, Atoinette said she will do the transfer later which she didn't. Yesterday, 06/10/2015 she promised to send proof of payment in the afternoon which did not happen as always. I drove to their office during my lunch break today and I was told that the lady who was handling my account resigned. That's none of my business. I paid those funds because the lady who's still there Antoinette said I owe them. Tired of begging this lady to refund my money. Kindly escalate this to the Dr. Lubbe directly.