Shocking Medical Accounts Department

I had a back fusion operation that took six hours. My anaesthetist from this practice was really amazing. Unfortunately the Accounts Department were a nightmare. After the op I was mostly lying down, housebound and unable to drive for six weeks. I live on my own. Roseanne from Accounts hounded me about a shortfall from my Medical Aid submission. She was harsh and had no customer service s****s (please send her on an appropriate s****s course). I assured her it would be paid in full from my Gap cover as soon as I was mobile and able to do the paperwork. I told her I was definitely unable to front the payment myself. After 8 weeks she demanded payment and threatened to hand me over to a collection agency. I had a problem with my Gap cover taking too long to pay me out. After speaking to the Manager I was paid out. The morning I received the deposit from Gap cover I also had a call from Attorneys. I had been handed over due to non-payment!! What a heartless and awful Accounts Department I hope never to deal with again.