Unreliable services

I have had a terrible experience through Dr A.D De Bruin's surgery. I had gone for a consult last year June 2020 and a sample had to be sent to a lab for testing. I had called the surgery several times in the days that followed since not having received any feedback. I was then informed the surgery had been closed for a few days, ny assumption was due to the covid pandemic and a patient possibly having tested positive. I was then informed that, I would have to go back and have the consult redone for a new sample to be taken(at no extra charge since the first sample had not been sent), this happened eventually and I was billed a second time. I again had made contact with the surgery to advise of this error, as I was informed through my medical aid that the consulting dr would need to retract the second claim. I had called on several occassions, had gone into the surgery to attempt to get this rectified, as well as, started sending emails after not having any success with phone calls or physical visits. I had finally gotten a contact for the OB that did the consult, to which she explained that she was unable to retract the second charge, however, only the Dr who's practise it is. I have been communicating with the receptionist up to and beyond this point and not directly with the dr. After my second consult, i was advised that I needed to go see a specialist, which I did and after that visit I required a statement of account from my referring dr in order to sort out the claim with my medical aid with regards to certain claims it had been paid from. Again, multiple calls and emails, as well as, whatsapp messages to try and get this document which I am entitled to request has fallen on deaf ears. I was informed there was an issue with the Dr's computer/ printer resulting in the delay which had nothing to do with a patient. I am honestly annoyed by the run around I have been given, I had no longer asked about the second charge, as I now needed to deal with something completely different and only needed the statement of account from the Dr. And still have no received after countless calls and emails and whatsapp messages. I will find a new Dr to go to and hopefully more reliable.