Poor Customer Service

Item: Dr Brown's Baby Bottles
Rating: 1
Author: Nadine L

I love all the Dr Browns products I’ve ever bought and used. My baba is happy as can be and I’ve never had an issue before. I usually buy from the stockist like Dischem and BabiesR Us but just recently they had a sale online where you get a free product when you buy above a certain amount. I unfortunately did not receive my free product as advertised and after getting in touch with customer service the lack of response and help I received is actually a shame as I really loved the product but now I have lost interest.

Helpful (0)

Replies (3)

Dr Brown's Baby Bottles's replyOfficial

09 Oct 2023, 17:17

Dear Nadine,

As per our email communication with you our postage department by mistake forgot to add your free bag.
As per our communication with you we are sending you the bag by courier. Your bag as per our communication with you should arrive today.

Again our apologies about his .
Regards
Dr. Browns Team

Dr Brown's Baby Bottles's reply09 Oct 2023, 17:17

Official

Nadine L's updateReviewer Update

10 Oct 2023, 08:14

Good day,

I have received the package this morning as promised.

Thanks

Nadine L's update10 Oct 2023, 08:14

Reviewer Update

Good day,

I have received the package this morning as promised.

Thanks

Dr Brown's Baby Bottles's replyOfficial

10 Oct 2023, 11:52

Thank You Nadine.
Apologies for the delay.

Regards
The Dr. Browns Team

Dr Brown's Baby Bottles's reply10 Oct 2023, 11:52

Official

Thank You Nadine.
Apologies for the delay.

Regards
The Dr. Browns Team