Pathetic company & service

If I could give zero I would have. I order goods from light in a box. It arrived in JHB 2023-10-23. I'm still waiting for my order. On the light in a box app it shows...delivered, awaiting confirmation. I did send numerous emails to Debbie, on 26th of October I send her an email, on the 31st I asked her to please reply on my email, she did reply and told me that there is a backlog. I did understand at first. My orders status shows " Arrived Hub" for some time now. If I send emails to Debbie and ask her she is just ignoring them. Never will use this company and help is absolutely pathetic.