********** Customer Service

DPEX Johannesburg consultants need to be thoroughly be trained in telephone antiquate. They don’t listen, they are impatient, abrupt and very dismissal. I called the contact center in Johannesburg today and the above is what I experienced with two of your consultant. I was sent from pillar to post and being transferred from one department to the next without being informed that I would be transferred and to which department. That also resorted me in calling again and speaking to someone different. That is very unprofessional and I suggest that you train your staff and make sure they are competent enough to handle your clients as that behavior is just unacceptable from a client’s perspective especially since I have been using your service over the years of getting my products delivered from China.