Worst service ever, so disappointed and angry

TERRIBLE service. I wish I could give them zero stars. I didn't choose this courier. They are a third party used by a company I placed an order from. And worst of all is, this package was due to be delivered to my husband for our 10 year wedding anniversary on 02/03/2023. They picked the parcel up on 24/02/2023, scheduled delivery on Wednesday 1 March, but didn't deliver. Then I had high hopes for the the 2nd, as this was our anniversary date. I phoned them that morning and asked to PLEASE contact my husband, or at least have the driver deliver the package at the business address given. I actually drove pass the courier vehicle on my way home just after 16:00. And guess what? At 16:55 my husband receives a message that unfortunately, the package couldn't be delivered. I was in tears! On the tracking history, they state the contact wasn't available. Which is such a lie, as the driver didn't contact him, nor did someone from the Customer Care Team as stated they would. And the business address where they should deliver, closes at 19:00, so there is no reason that they couldn't deliver. On today's date, 03/03/2023, the package hasn't even left the depot. It only show: "Current Status: Received – not manifested". And the call center is either rude, or tell you it will be delivered today. One agent even cut of the line. Also, this is not the first time, as we had another incident with them previously as well. I will from now on ask what courier companies are used when placing orders, so that I never have to deal with DPD Laser ever again. I now have the company I ordered from, following up with them, as I am at wits end.