WORST SERVICE EVER, LACK OF ACCOUNTABILITY AND TOTAL DISREGARD OF CUSTOMERS

I received a track link advising that delivery is to be expected at 18:00 at 15:30 when i tracked the parcel it changed to 18:30 so i decided to contact their CallCentre where i explained to the lady that i was at work requested for an assurance that the parcel will be delivered on the time specified and she confirmed in the affirmative after i told her that i would not want to waste my Friday afternoon sitting in the office for no reason, worse she advised that she cannot give the driver's details but however she can assure that delivery will be done on even date. At 18:30 their link still indicated that the driver will be arriving at 6:30 for which i then decided to call after holding for 15 minutes the callcentre lady dropped my call no courtesy return of the call. I then had to call again waiting for another 10-12 minutes only to be told that the driver cannot make delivery today or weekend but rather Monday, at the time it's a gift for my daughter and i had already made arrangement for going out of town on Monday morning now I need to wait for the uncer*****y once again.