worst service ever

such a horrible service from dpd laser , I was suppose to get my parcel on the 2nd according to their tracking system, fine! today its the 6th and I still dont have my parcel. I yesterday the 6th I received a text from the that my parcel is out for deliver , only to get a call around 7 at night that they are at a location where they suppose to drop my parcel, and nogal I stated that its an office based address , how the hell am I suppose to be there around 7 at night? I explained to the driver , I also told him that I dont live far, his response was " suster nna ka chaisa nou" meaning his knocking off, so what about my parcel that I have been waiting for his the 2nd? I am beyond defeated and this is happening for the second time in a period of a week .

The worst service I have ever received from courier perople.