Worst delivery experience

Worst experience & call centre agents don’t care. I received a message about my package being out for delivery yesterday then nothing. Driver did not pitch. Then this morning I receive another message with a change in delivery date to next week. After contacting them to ask what happened, call centre agent (Mulalo) just said she doesn’t know and can’t help me. I just need to wait until next week. There was no address issues as this package was part of another that was already delivered a few days before.