Worst courier service ever!

If I could rate them -100 I would. Absolutely worst company to expect any service from. No service delivery exists for them and their staff do not care about customers at all.

Booked a delivery on the 4th Dec from CPT to be delivered to JHB (2-3 days max). From the get go I had to call and follow up as they do not bother communicating at all. When you call you spend a minimum of 8-10mins in a queue and then drop the calls frequently which means you have to call back and start afresh in the queue. Expected delivery date was 8th Dec. Nothing happened. Called to enquire - they inform me they can see the parcel is scanned in on their floor. Should expect delivery the next day. What a joke! Called again on the 9th Dec, same story. Called the 10th Dec - after numerous calls, I got transferred to a Janet - promised she would go herself to the floor and locate my parcel whereas she would then hand it over to the appropriate person that it can go out for delivery the next day, even promised to call back before she knocks off for the day to give me feedback. Finally thought well some progress. I thought wrong - again empty promises. Called the next day again, numerous calls to her number (unavailable). Numerous representatives giving me same thing “trying to locate the parcel”. At this stage I even asked if they have lost the parcel because it can not take different people looking for the same parcel this long to locate! But no they assure me it’s not lost or ******. Called back the afternoon after again promises made by various people that they were going to call back soon soon. Again - utter nonsense. Spoke to a Nosi which advised me that I could collect by Meadowdale - might be faster. But again you can’t come collect - they are still trying to “locate” parcel, but don’t worry she will call me back within 30mins. Needless to say - when they make a promise it doesn’t get upheld. By this stage I have explained my situation to many numerous representatives and have lost my patience with them multiple times. Spoke to a gentleman (Justin) today just after 11:00. Told me I can collect - he is going to the floor himself (by this stage I shouldn’t even think there is a bit of decency left here) and will call me back if he can’t locate it, but in the mean time I can come through, gave me the address and told me security would assist me at the gate. Needless to say he didn’t call back. Got here, was asked to park outside the gate, someone will be with me shortly. 30mins later security comes back - they are still trying to locate it and I need to be patient. I honestly don’t have ANY PATIENCE any longer and DO NOT feel I should understand. Thought let me call the Janet that was supposed to call but never bothered. Amazingly she answers today - tells me Oh has no one assisted you yet? And no mention of why she didn’t bother following up, she can give me my waybill number and everything. Tells me she passed the message on to operations and that’s that. After I completely lost my cool with her, she proceeded to tell me she will go to the floor to track down a manager that might assist. Meanwhile I am sitting outside waiting for a parcel for more than one hour already and NO ONE has the decency to provide feedback or apologize. I have advised them numerous times that after Friday I can not accept the delivery as work is closing for the holidays - which I was assured wouldn’t take that long. Can honestly advise and will definitely by word of mouth that NO ONE should bother to use this company for their courier needs. You pay for a service, they take your money gladly but when it comes to them to deliver that service you will be left hanging. Worst courier service hands down.