Worst courier- no updates and blatant lies

No detailed tracking data. When asked to reschedule a delivery they never despatched the parcel again. We phoned 4 times just to be hung up on or ignored. When we got through the 3rd time, they informed us the order was with the “problems department” due to multiple failed deliveries - only one attempt was made and we rescheduled it on the day. We waited more than a week since rescheduling with. No updates, acknowledgment or tracking status changes. when asking to speak to a manager we were told managers were not available. The “problem department” should apparently have contacted us to arrange delivery; surprisingly we had to phone them REPEATEDLY to just get an update for which most were that the package was not despatched.

Worst courier ever! No customer service and would recommend the post office rather.