Worst Courier company.

I am extremely frustrated with this courier company. My package, ordered on 20 November, was promised for delivery on Thursday. I received a phone call from an agent confirming that a driver would arrive before the end of the day. I stayed home all day to accommodate this delivery, as I had business commitments that I had to postpone. No delivery occurred, and despite requesting a specific delivery time, nobody followed up. I later received incorrect communication claiming I was “not available,” even though I had spoken to an agent on Thursday afternoon and was reachable on my phone at all times. On Friday, I was not at home physically, but I was available by cellphone, yet no contact was made. I am also not available on weekends, but they attempted to hold me “hostage” for a weekend delivery. I sent multiple emails, including a detailed escalation requesting direct intervention from management or executive level, specifying that I would no longer deal with frontline agents due to repeated failures. Despite this, I have received no response, no delivery confirmation, and no accountability from the company as of 11:46 today. I even requested that my package be delivered Monday after 10 AM with a confirmed delivery window, yet still received no acknowledgment. This is no longer a simple delivery issue — it is a complete failure of service, communication, and accountability. This order has now been pending for over a month, and I am left with no choice but to escalate formally to the National Consumer Commission, as this company has ignored all attempts to resolve the matter internally. I strongly do not recommend this company to anyone who values reliability, communication, or professional service.