worst call centre and delivery service

I AM YET TO RECIEVE MY PARCEL THAT WAS IN YOUR POSSESSION SINCE 09TH DECEMBER. CALLING YOUR LANDLINE IS A FAILED EXPERIENCE AS I WAS CALLER 62, 18 MINUTES LATER I AM CALLER 01 - ONLY TO BE ROUTED BACK TO CALLER 62 AGAIN AND HAVE TO WAIT ANOTHER 20 MINUTES WITHOUT SPEAKING TO A HUMAN BEING. CAN YOU PLEASE DELIVER MY PARCEL.