Why DPD WHY ?? PEOPLE OR ROBOTS ?

The Company is either full of robots or people who don't want to work or do anything i don't understand how a courier company can let this be how they conduct there services. I have a package from Shein that was collected by them on the status via tracking number states its been received but no delivery was supposed to receive my item yesterday but nothing no calls or emails just plain empty response and when I called today to ask i could hear someone on the phone but the person kept silent so what NOW WILL HAPPEN TO MY DELIVERY ??? AS I GET NO RESPONSES