WHAT A NIGHTMARE

i ordered a couch on the 6th Jan, received the incorrect order from Game, i have been in a back and forth to get the correct couch both from Game and DPD Laser, i have been advised by Game stores that the couch has been sitting with DPD laser at the depot for 2weeks plus, i have made numerous call, sent numerous chats but i am still sitting with the incorrect couch in my lounge. i need something to be done this week already or they can cancel and refund my money. Order number ***