URGENT: Missing Parcels & Loss of Over R6,000 – Immediate Assistance Required

I am extremely frustrated and concerned about the handling of my parcels by your company.

On multiple occasions, my parcels have gone missing after being collected by your drivers. To date, I have suffered losses of more than R6,000, and no one has taken accountability for this.

Attempts to resolve this matter have been unsuccessful:

When I contact the call centre, my calls are often dropped without assistance. When I reach out to drivers, I am repeatedly told that they will request system updates for collected parcels, but no feedback is ever provided. My messages are being ignored, and I have sent several emails without receiving any response.

What is most concerning is that collections are often done at night, making it difficult to verify or document the handover process. Now I am being asked to provide proof of collection, which is unreasonable given the circumstances under which your drivers operate.

This situation is unacceptable and is severely impacting my business as a small business owner.

I urgently request:

A full investigation into all missing parcels. Clear proof of collection records from your system. Immediate reimbur*****t for the losses incurred. A formal explanation of how this issue will be prevented going forward.

If this matter is not resolved urgently, I will have no choice but to escalate it further.

I look forward to your prompt response