Urgent Complaint – Extremely Poor Delivery Service from DPD Laser

Dear Pick n Pay Team,

I am writing to formally express my extreme dissatisfaction with the delivery service provided by DPD Laser, which you currently use for your online orders.

I placed an order via Pick n Pay Online on 4th September 2025, and as of 16th September, I have still not received my item.

Despite specifying in my delivery instructions that the item should be delivered over the weekend, DPD attempted delivery on a Thursday, as reflected in their tracking information.

Here is a summary of the issues experienced:

On 11th September, I received an SMS that delivery would take place that day. The driver called to say they were outside. I was minutes away and politely asked them to wait. I even begged, but they refused to wait.

I called DPD Laser and requested redelivery for Friday, 12th September. Nothing arrived.

On Monday, I followed up again. The consultant guaranteed delivery that day. I stayed home all day, yet no one arrived. I was later told, falsely, that “no one was home.” There was no call, no hoot, nothing.

Today, 16th September, I called again and was told the item is at the warehouse and would be arranged for delivery. Still nothing. I called again at 3 PM and was told, unbelievably, that there are no drivers available and the delivery would happen tomorrow. I informed them no one will be home, and ended the call in frustration.

This entire experience has been unacceptable, frustrating, and completely unprofessional. Not once has DPD Laser followed up, despite multiple calls and complaints.

Pick n Pay, I strongly urge you to reconsider using DPD Laser as a delivery partner. Their lack of communication, false updates, and inability to deliver on basic service commitments are damaging to your brand reputation.

Please advise urgently on when I can expect actual delivery of my order or escalate this for proper resolution.