Unreliable service delivery

To Whom It May Concern, I am writing to formally lodge a complaint regarding the non-delivery of my Temu order, which has been outstanding since 03 September 2025. I paid the required taxes to Buffalo Logistics on the same day and subsequently informed both Buffalo and DPD Laser that my phone had been ******. I provided an alternative contact number and paid an additional delivery fee to reschedule the delivery. Despite multiple follow-ups with both companies, I have received no resolution, no delivery, and no meaningful communication. This is unacceptable and reflects extremely poor customer service. Details:

Order Date: 03 September 2025 Platform: Temu Tax Paid To: Buffalo Logistics Additional Delivery Fee Paid: Yes Updated Contact Info Provided: Yes Current Status: Still awaiting delivery Location: Kathu, Northern Cape

I request that this matter be escalated immediately to a senior manager. I expect a clear update on the status of my parcel and a confirmed delivery date within the next 48 hours. If this issue is not resolved promptly, I will be forced to escalate the matter to consumer protection authorities and share my experience publicly on platforms such as HelloPeter. I trust you will treat this matter with the urgency it deserves. Sincerely, Mari-Celeste Bayman