Unprofessional Customer Service

🚨 CUSTOMER SERVICE COMPLAINT

I am extremely disappointed with the delivery service I have received from this company.

My delivery was promised for the 10th, yet there is absolutely no proof that any attempt was made to contact me. But i was advised they called with no success.I have requested a detailed call log showing the date and time of the alleged call, but this has not been provided.

Sadly, this is not an isolated incident. On a previous occasion, delivery could not be completed because it was after 16:00, and the staff wanted to deliver on the next business day for their own convenience.

On another occasion, I was asked to meet at a convenient location and was told the driver would arrive within 15 minutes. My husband left his business premises and waited for more than an hour.

I did not report these incidents previously, but enough is enough. This level of service is unprofessional and unacceptable.

A delivery company should operate with integrity, accountability and respect for customers. Unfortunately, my experience has fallen far short of these standards.

I have never experienced issues with the courier service I normally use, and I truly hope this company can learn from the professionalism they demonstrate.

I will be taking this matter further and sharing my experience so that other consumers can make informed decisions about the services they use.

Customers deserve better.