Unprofessional and Unreliable Service

I had a very disappointing experience with DPD Laser courier today, 08/08/2024. The service was unacceptable and unprofessional from start to finish. Despite my contact number being clearly indicated on the package, I was never contacted or informed about the delivery. The driver arrived at my house and, instead of calling me, resorted to blaring his bakkie's horn to get my attention.

There was no prior arrangement, no phone call, and no scheduled time for the delivery, which is a basic expectation for any courier service. To make matters worse, when I called DPD Laser's support line to address this issue, I received no satisfactory response. The representative merely confirmed that the package was delivered, but there was no acknowledgment or action taken regarding the driver’s unprofessional behavior.

Given this experience, I would strongly advise against using DPD Laser's services. Reliable communication and professional behavior are essential for any courier service, and DPD Laser failed on both counts.