Unhelpful, rude and refused to verify a tracking number

I am a customer who was given a DPD Laser tracking number by a seller on Amazon. I suspected the seller was running a **** because the tracking number was uploaded on a Sunday afternoon—outside DPD Laser's operating hours . I called DPD Laser on Monday to simply ask whether this tracking number was valid in their system.

I was transferred to Renata in the Executive Customer Care Team. Instead of assisting, she refused to answer my question and was rude. I made it clear I was not asking her to label anything as "*****ulent"—I simply wanted to know if the tracking number was a legitimate booking in DPD Laser's system. She flatly refused to confirm anything, repeating only that I should "speak to Amazon."

A courier company has one basic job: to know what parcels are in its system. Refusing to confirm a tracking number's validity is absurd and unhelpful. If DPD Laser cannot even answer this simple question, how can customers trust them?

I see I am not alone—other reviews mention rude staff, non-responsive customer care, and a general lack of accountability . Renata's behavior today was a perfect example of why this company has such a poor reputation.

To management: Train your staff to actually help customers. A simple "yes, that tracking number is in our system" or "no, we have no record of that number" and confirming in writing would have taken 10 seconds. Instead, your employee wasted my time, was rude, and left me with no confidence in your company.