Undelivered Package

I would like to formally raise a concern regarding the service I received from one of your drivers, Thato, who was scheduled to deliver my parcel.

On Friday the 10th of April, the driver attempted to contact me once, which I unfortunately missed. I returned the call within approximately 15 minutes. During our conversation, he stated that he had already tried reaching me and was continuing with other deliveries. I then asked if he could return to deliver my parcel once he had completed his route, as he indicated he was still in the area. However, he refused, stating that he was using a different route, despite the fact that this route was still within close proximity to my location.

When I asked how I would then receive my parcel, he advised that DPD would contact me regarding a future delivery. I requested the company’s contact details, which he provided, and when I asked for his full name, he gave only his first name. Upon requesting his surname, he abruptly ended the call.

I find this level of service highly unsatisfactory. I would like clarification on your company’s delivery policy—specifically, why no further attempt was made to contact me (such as a follow-up call or WhatsApp message), and whether it is acceptable for drivers to disconnect calls in this manner.

I also contacted your office, where I was informed that the driver would be instructed to proceed with my delivery. However, as of now, this has not been done.

Please urgently assist in resolving this matter, as I am very dissatisfied with the service received and would like my parcel delivered as soon as possible.