This is the first time I am having to reschedule and it is such a stuff up!

I feel I need to make it known that my most recent interaction with DPD was very unpleasant!

I received an SMS on Monday morning informing me of delivery. Knowing that I would not be home, I clicked on the link to reschedule my delivery. The website informed me that delivery had been rescheduled. You driver then called me between 12-1pm to inform me that she was at my gate, I made her aware of my rescheduling and she confirmed delivery would be moved. This morning, Wednesday, I called in to your office at 09:07 as I had not received a SMS with my OTP. I was informed that my delivery was not on board the delivery vehicle! The lady I spoke to then said she was emailing the distribution manager who would contact me to advise on delivery. By 14:28 I still had no phone call. I called back AGAIN..... This time I was told that there was no rescheduling on the history of my parcel. I requested that delivery be done by 12 on Thursday and I was told this is not possible because ONX Deliveries take precedence. 100%, however, this is not my stuff up and I made it know to the lady who was helping me that I followed all the correct channels but was not getting feedback from DPD. A bit unfair to be penalised for something that is not my problem. She allegedly escalated my issue to another manager who still had not called me back by 16:26, when I called in YET AGAIN!

Evette confirmed that my parcel was still at the warehouse awaiting delivery instructions. I asked her to schedule delivery for thursday and I could hear her typing a message. I am left wondering that if my previous 3 messages were not actioned, what use would this one help???

Please know, I have NEVER struggled with DPD, like ever. This is the first time I am having to reschedule and it is such a stuff up! What guarantee do I have that my parcel is not going to be sent back to the sender because DPD Staff cannot read emails?