Terrible Service!! Stay Away

Your service is absolutely shocking! I have been trying for 3 days to locate my parcel and nobody can assist me. The call centre is a 30 minute wait each time and even if i do get through your staff cannot tell me where the package is nor when will it be delivered. There is no Management as a point of contact and in all honesty I don't even think your drivers know what they are doing. Pathetic service, would never recommend.