Terrible service DPD Laser

Terrible service from DPD laser, unreliable courier, they been with my parcel since 11th, today its the 14th and I still have not received my parcel, no communication what so ever, spoken to a lady named Yvette around 12h00 who then says my address is wrong, yet I have not had any call from the delivery. Yvette promised my parcel will be delivered today (14th) before 17:00,, its now 16:00, i called to do a follow up, I'm told my valentines gift will only come tomorrow the 15th. Yvette no longer taking my calls, hangs every time I call