JZ
Johan Z

1 reviews | Active since Dec 2011

07 Jul 2025, 13:26

Terrible service and dishonest DPD laser

Terrible Service.

I ordered item on 4 July 2025 from Amazon with delivery 7 July 2025.

On 7 July i track item. Amazon shows delivery on 7th. DPD laser website shows not out for delivery yet at 11h00.

I track item with the DPD Milo chat and it shows delivery 7 July 2025.

I phone DPD and first get told delivery will be 9th. Then that someone will phone me back in 30minutes.

No one does.

Now just after 13h00 I phone DPD again get told I requested delivery on 8th. I never did I requested today 7th. And no one phoned me.

I am told to please hang on they will check on delivery. I get put back to reception.

I ask again and now told delivery tomorrow. I said no its today. and why does no one phone me.

Now told again OK someone will phone later today but usually takes 1 hour.

Although 1 hour is long gone from initial promise to phone me.

And in hour they will just say it end of the day.

Absolute terrible service.

Dishonest about when item will be delivered.

And dishonest that someone will phone back.

Ridiculous why amazon would make use of thus comapny.

0
Replies (0)