Terrible service

on Feb 2nd I received an SMS from DPD saying my parcel will be delivered that day. At 11:23 I receive the message that the Driver Gladys Mabaso will is delivering and that I am the next stop. 11:27 (4 minutes later) I receive the next message DPD was unable to deliver and they will redeliver in 24-48 hours.

I phone the office and ask why it couldn't be delivered? They say the driver said I was unavailable... I was looking out for the driver... no one was here or even attemped to look for me. The call centre said they will ask the driver to come back.

I call again at 14:00 as I haven't heard from anyone. They tell me the driver will come.

It is not 4 February, it has been over 48 hours and I have received nothing. I called again at 14:04 to find out that the parcel is laying at the branch and they will get the branch to call and make arrangements.

I am so angry. This is the worse service I've ever had with a courier company and I don't know why companies like Isabella Garcia use them.