Short Parcel not found yet since Feb 2022 and Claim refund whatsover

We've booked collection and delivery through DPD Laser and our contact person (Customer Services Agent) were Octavia. On 25th February 2022 she confirmed the following: "Good day Please note only 29 parcels arrived in Johannesburg we will be sending it out today the 1 is still on its way from Cape town. Octavia Customer Service Agent"

We in August 2022, 6 months later and still did not received our outstanding parcel and when we communicated that we would like to submit a claim this is her words to us "as there is no cash refunds Octavia Customer Service Agent"

WE WANT ANSWERS!!!!!!!!!!!!!!!!!

This is our last communique to them in June 2022 below, still no response nothing "We express real disappointment and that there is no trust whatsoever in this matter. After a long investigation and search back and forth from the company where we bought our goods and obtain proof of what were in the box we never received (even the communique confirmation of one short box containing our goods comes from you indicating and confirming there is one box still outstanding) now you want us to forward you a picture of the box. How must we forward you a picture of the box if WE DID NOT RECEIVE THE BOX. The value of goods in the box is almost R10 000 and already paid for and you indicated in your previous email (as there is no cash refunds Octavia Customer Service Agent) Where are the claims department contact details and your superior contact details? This is unacceptable." La Vie est Belle Wedding Creative.Co