Repeated Failed Collections & No Communication – Business Impact

I am experiencing ongoing issues with parcel collections by DPD Laser.

Multiple parcels have been pending collection for over two days despite collection requests being logged and several emails sent to info@dpdl and inquiries@dpdl. To date, I have received no response or feedback.

This is now affecting my business operations directly. I am paying for collections that are not taking place, and due to these delays, deliveries are late which leads to customer cancellations. This results in additional return costs and unsold stock.

There is currently:

No communication from DPD Laser No updates on collection scheduling No accountability for missed collections

This level of service is unacceptable, especially when businesses rely on timely logistics to operate efficiently.

I require urgent intervention to:

Arrange immediate collection of all pending parcels Provide feedback on why collections are being missed Address the lack of response from support channels

If this issue is not resolved promptly, I will be forced to escalate the matter further.