POOR service by DPD Laser Couriers

My wife ordered goods to be delivered. DPD Laser notified her yesterday that her telephone number and/or address was wrong. She called the Call Centre yesterday and they confirmed the correctness of her telephone number and physical address. They promised her that her package would be delivered today. However, at 12h41 today she received AGAIN an SMS, AGAIN stating that her telephone number and/or address were wrong. She called AGAIN the Call Centre and an undertaking was given that the package would be delivered latest at 18h30. Needless to say, NO package was delivered. That represents POOR service by DPD Laser. If the package is NOT delivered tomorrow, I will engage with the supplier to get a different courier!