Pathetic Service with no Accountability

Pathetic Service with no Accountability , had a parcel that was on delivery since 23/12/2025 around 7 in the morning out on delivery great... 7pm the night still no delivery was made no phone call nothing . this morning phoned them asking whats up telling me it will only be delivered on 8 of Jan 2026 how is this acceptable ???? this is for a paid product that's not received... this is beyond pathetic