Pathetic service from DPD Laser Couriers

If you're looking to beg a courier company to pick up your item then DPD Laser/ Dawn wing is the one for you!!! I am waiting since Tuesday for a simple collection. My collection is constantly being cancelled due to an 'administrative error'. Every call to their call centre is a 15 minute wait or longer. They will make you wait the entire 15 minutes before they answer and that's the minimum. All 4 of my calls ended with them ensuring my parcel would be collected and after the call I receive the 'administrative error' text! Totally disgusted with this service!