Pathetic service from DPD LASER

I am extremely disappointed with the level of service I have received from your company.

My parcel was out for delivery on Wednesday, yet it was not delivered. When I called, I was told that the driver “could not get hold of me,” which is completely untrue, because:

I received no calls from the driver.

Had the driver arrived at the delivery address — which is my place of employment — security would have contacted me immediately.

Delivery was supposedly attempted again yesterday, but I still have not received my parcel.

I just spoke to your customer care consultant, Foster, who informed me that I was not available when the driver arrived. This is unacceptable, as I had clearly instructed that the parcel be left with security in the event that I was not there. Foster confirmed that he was indeed the consultant I had spoken to previously and that he had made a note for the driver to leave the parcel at security. Even he could not understand why the instruction was ignored, and all he could say was that he “hopes” I receive my package today.

“Hopes”? Am I expected to simply hope that your company does its job?

I have made numerous calls regarding the status of this delivery, been placed on hold repeatedly, and requested callbacks — yet nobody has bothered to provide any feedback. The parcel contained an item I urgently needed this morning, and due to your poor service, I was forced to make last-minute alternative arrangements.

I have already sent a formal complaint to SHEIN requesting that they reconsider using your company moving forward. I will also be sharing my experience on social media.