Parcel Marked as Delivered but Never Received

I had a very disappointing experience with DPD Laser regarding a recent delivery. On 20 April 2026, I received confirmation from the retailer that my parcel was out for delivery. Later that same day, I then received a notification stating that the parcel had been delivered and received — however, I was at home the entire day and no delivery was made. The following day (21 April), I contacted the DPD Laser call centre and was told they would get back to me in the afternoon. No one followed up. I had to call again, only to be told that the matter would take 48 hours as it was “under investigation”. This is highly inconvenient as the items in the parcel are urgent, and I am now being negatively impacted by what appears to be poor service and lack of accountability. What is most concerning is that the tracking system reflects the parcel as delivered, yet no one can confirm where it was delivered or who received it. No verification process appears to have been followed to ensure the parcel reached the correct address. Unlike other courier companies, there was no WhatsApp notification, no call upon arrival, and no attempt to contact me at the gate or at the address. This lack of communication and delivery verification is unacceptable. Overall, this reflects very poor service, and I am left inconvenienced due to what appears to be negligence in the delivery process.