****** Parcel-DPD LASER Pretoria Branch

Good day

My Parcel has not arrived since last week I was given feedback it was ****** last week in-transit I have been enquiring and calling no solutions, I was told that the parcel lies within the Pretoria Branch I am trying to call them their number is always engaged ***), can you please asssit I need a refund or reorder. Waybill PAR***