****** ORDER BY DPD LASER AND FALSIFIED DELIVERY DZA***
DZA*** DPD/ DAWN WING. My Amazon parcel was scheduled to be delivered today by this company. When you google their number for DPD *** yet when you call it says you are through to Dawn Wing.
At 12:09 today my parcel updated to delivered mind you, no call, no buzzing of security to let the driver in. The instructions and floor number and cell number was clear..
Never was I contacted. It gets worse, after seeing this I immediately contact the contact center for urgent assistance only to be met with useless agents who are just awaiting the clock to go on so they can log out .
No sense of urgency at all only we will escalate to operations and no they will not transfer me. They could have easily contacted the driver to quickly rectify his mistake immediately.
I have worked with Courier IT, Courier guy, RAM couriers and if their is a problem, the AGENTS PUT YOU THROUGH TO OPS AND THE DRIVER GETS CONTACTED IMMEDIIATELY.
Also, how do you easily HAND OVER a clients parcel without them providing you with a delivery pin or even you verifying their ID to confirm if it is indeed the client. You don't even call the client yet you are delivering for them in a building?????????
Is this how your company *****s other peoples parcels???????.
I am proceeding to open a case by 3:30pm if my parcel is not with me!!!!!!!!!!!!!!!! No feedback has been given after 2 hours of reporting this matter, spoke to agents, tls. All the same
Apologies to the driver (I believe its Ntokozo) and DPD Laser team.
My order was delivered after multiple back and forth. Desiree TL managed to assist and ensure parcel delivery.
My order was delivered to a different courier company where they created a new waybill for me and not at my address as stated.
Room for improvement:
1. Agents need to be able to put clients who have a serious delivery issue with their order to a radio/operations room which that operator can then communicate with driver for quicker and calm resolution.
2. Make use of Delivery pins that are provided to client if pin is unavailable ensure to validate using ID book. Such methods could've avoided my parcel from landing to a different courier when it was said to have been delivered to me.
Kind regards
Apologies to the driver (I believe its Ntokozo) and DPD Laser team.
My order was delivered after multiple back and forth. Desiree TL managed to assist and ensure parcel delivery.
My order was delivered to a different courier company where they created a new waybill for me and not at my address as stated.
Room for improvement:
1. Agents need to be able to put clients who have a serious delivery issue with their order to a radio/operations room which that operator can then communicate with driver for quicker and calm resolution.
2. Make use of Delivery pins that are provided to client if pin is unavailable ensure to validate using ID book. Such methods could've avoided my parcel from landing to a different courier when it was said to have been delivered to me.
Kind regards