No Sense of Urgency where Customer Service is concerned

I have been waiting for my parcel for over 10 days, no emails no SMS's and no contact made, Excuses are just ongoing, I'm sure the system cant be offline for more than 2 hours, so that is unacceptable, at first I was told that they omitted to put my number on the waybill for delivery that's why they never called me, then someone senior spoke to me with the name Gizelle, also just full of excuses and not the best person to remedy or sort out a situation.

Guys Urgently relook at your CUSTOMER SERVICE it will cost you a lot.

STOP..... Making Empty promises and just do the right thing and be honest even if it is a mess, human errors do occur and I can deal with that, but not one excuse after the other when speaking to someone.

You might as well close your doors and go home.