No help with an urgent package to be delivered on time.

I have been waiting for an international package that was ordered on 24 November. This one has items in needed urgently before tomorrow morning. I ordered this well in advance and there were unexpected delays. I have two packages which eventually arrived in Port Elizabeth on 31 December 2025. I then thought okay this will be delivered today on 2 January in time for me to use. I did not get a notification for delivery this morning, so I called at 11:15 and after 40 minutes got to speak to someone, and requested that I can go collect. She advised this was not possible. But then said she would ask the Port Elizabeth depot via the internal system to contact me and deliver today. It is now 1421 and no one has called me. I have tried calling again, go into the queue I got to number 4 in the queue after 15 minutes, and then it jumped back to being number 38 in the queue with another long waiting time given.

I tried sending an email which does not work and I still cannot get hold of anyone regarding this urgent package.

I am beyond stressed and find that this is just plain bad service when I did offer to go collect to make sure I get the package on time.