No delivery, no communication

Parcel was collected by them on the 7th of December 2022, 1st delivery was set for 12 December 2022, 2nd delivery was set for 13 December 2022, trying to phone their call Centre, wait 20min to be first in line and then all of a sudden return to caller number 41, they don't give you a call to explain the delay in delivery, not like there is not access to the premises of the provided delivery address. No feedback, black Friday purchase is now going to be a new year delivery. Really pathetic service.