NO CUSTOMER SERVICE!!!!

On 29 November 2022, I ordered from BLK South Africa. They used DPD Laser as there courier. In there website, take 3-5 working days to deliver yo bigger cities. It's already 8 working days and still haven't received my package. On DPD Laser tracking system, it was induce i will receive my package not later as the 5th of December 2022. From the 3nd-7th December on ghe system it saying it's at the next location depo but still nothing us happening about an delivery. On the 8th December did email DPD Laser customer care tram and the useless excuse I did in return was, "Please kindly accept our sincerest apologies for the encounters you have had with our service Please note we are following up with our operations team and we will revert with feedback. Please note we are currently experiencing a backlog at our depots and our deliveries are late, we sincerely apologize for the inconvenience"

They never reverted back yo me with any feedback and this excess backlogged is so easy to use when receiving back feedback regarding bad service.

I check this morning and still nothing change kn the status on my package and no update from DPD Laser.

How bad can customer service get, can't get even worse then from DPD Laser and they don't worry about the customers and getting an bad name! Happy with the worse courier company in South Africa!!!!!