MISSING PARCEL

The company was meant to deliver a parcel from Shein. On January 10 their driver came with the wrong parcel which he returned with but still the company registered a completed delivery. The concern is that when they were aware of their fault of mixing up parcels, they promised to refund me(inclusive of custom tariffs) till to date no one is contacting me.

The floor manager Shamlin with contact *** now is avoiding my calls. This now seems like theft from the side of the company because i am losing money from their competency.

Tracking number was BUFZA69M15435THYQ.

The affected customer Zilungile Xaba ***